Refund policy

Last Updated: July 2026

At Forma Atelier, we take great pride in the quality of our handcrafted products. If, for any reason, you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and the procedures for returns, replacements, and refunds.

Nothing in this Policy limits your statutory rights under applicable consumer protection laws of the European Union or the Republic of Poland.

1. Right of Withdrawal

If you are purchasing as a consumer, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without providing a reason.

To exercise this right, please notify us before the withdrawal period expires by contacting:

formaatelierpl@gmail.com

2. Return Conditions

To qualify for a return, the product must:

be returned within the applicable withdrawal period;
be in its original condition;
show no signs of use beyond what is necessary to inspect its nature, characteristics, and functionality;
be returned with its original packaging whenever reasonably possible.

Products that have been used, intentionally damaged, altered, or handled beyond what is necessary to evaluate them may not qualify for a full refund, as permitted by applicable law.

3. Return Shipping Costs

Forma Atelier covers the cost of return shipping for eligible returns.

Our Customer Support Team will provide detailed return instructions after your request has been approved.

Please do not return products without first contacting us.

4. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

To help us process your request efficiently, please include:

your order number;
photographs of the product;
photographs of the packaging, where applicable;
a brief description of the issue.

Once your claim has been reviewed and approved, you may choose between:

a replacement product; or
a full refund.

Forma Atelier will cover all reasonable costs associated with the replacement or return of damaged or incorrect products.

5. Inspection of Returned Products

All returned products are inspected upon arrival.

If a returned item does not satisfy the conditions described in this Policy, we reserve the right to reduce the refund amount or refuse the return where permitted by applicable law.

6. Refund Processing

Approved refunds will be processed within 14 business days after the returned product has been received and successfully inspected.

Refunds will be issued using the same payment method used for the original purchase unless another method has been agreed upon with the customer.

7. Product Replacements

Where eligible, customers may choose to receive a replacement product instead of a refund.

If the requested replacement is unavailable, we will contact you to discuss the available alternatives.

8. Non-Returnable Products

A return may be refused where a product:

shows visible signs of use;
has been damaged after delivery due to improper handling;
has lost value because it has been used beyond what is necessary to assess its characteristics and functionality.

These provisions do not affect any mandatory consumer rights provided by applicable law.

9. Processing Time

The complete return process may include:

return shipping time;
inspection of the returned product;
approval of the return request;
processing of the refund.

We make every effort to complete this process as efficiently as possible.

10. Consumer Rights

Nothing contained in this Refund & Returns Policy excludes or limits any statutory rights granted to consumers under the laws of the Republic of Poland or the European Union.

Where mandatory legal provisions provide greater protection, those provisions shall prevail.