Shipping policy
Last Updated: July 2026
At Forma Atelier, every order is prepared with the same care and attention that goes into creating our handcrafted products.
Each item is carefully inspected, securely packaged, and dispatched to ensure it arrives safely and in excellent condition.
1. Shipping Destinations
Forma Atelier currently delivers to:
- All member states of the European Union
- Ukraine
At this time, we do not offer shipping to destinations outside these regions.
2. Order Processing Time
Orders are processed within 1–3 business days after successful payment confirmation.
Orders are prepared from Monday to Friday, excluding public holidays.
Order processing time does not include the delivery time.
3. Estimated Delivery Time
After dispatch, the estimated delivery time is:
- Poland: 1–3 business days
- Other eligible destinations: 1–3 business days
Delivery times are estimates only and may vary due to circumstances beyond our reasonable control, including courier delays, weather conditions, customs procedures (where applicable), or public holidays.
4. Shipping Fees
Standard shipping rates are:
- Poland: PLN 50
- European Union and Ukraine: PLN 95
The applicable shipping cost will be displayed during checkout before payment is completed.
5. Free Shipping
We offer free standard shipping on orders with a total value of PLN 5,000 or more.
The free shipping discount will be applied automatically during checkout.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
7. Delivery Information
Orders are delivered to the shipping address provided during checkout.
Customers are responsible for ensuring that all delivery information is complete and accurate.
Forma Atelier cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.
8. Damaged Shipments
If your package appears to have been damaged during transport, we recommend that you:
- inspect the package upon delivery whenever possible;
- take photographs of the damaged packaging and product;
- contact our customer support team as soon as possible.
If a product has been damaged during transportation, customers may choose either:
- a replacement product; or
- a full refund.
Forma Atelier will cover all reasonable costs associated with the replacement or return of products confirmed to have been damaged during transit.
9. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- severe weather conditions;
- courier service disruptions;
- transportation delays;
- public holidays;
- force majeure events.
Such delays do not entitle customers to compensation unless otherwise required by applicable law.
10. VAT
All prices displayed on our website include applicable VAT.
No additional VAT charges will be added during checkout for orders delivered within our supported shipping regions.
11. Failed Delivery
If a shipment cannot be delivered because of:
- an incorrect delivery address;
- repeated unsuccessful delivery attempts;
- refusal to accept the shipment without legal justification;
- failure to collect the parcel from a designated collection point,
Forma Atelier reserves the right to charge an additional shipping fee for re-dispatching the order.
12. Contact Us
If you have any questions regarding shipping or delivery, we are happy to assist.
formaatelierpl@gmail.com
Telephone
+48 794 224 289
Our Customer Support Team will be pleased to help you.